If you’ve purchased a web hosting plan and you have some queries in regard to a particular function/feature, or in case you’ve experienced a certain difficulty and you need support, you should be able to get in touch with the respective support team. All web hosts deploy a ticketing system no matter if they provide other methods of contacting them along with it or not, due to the fact that the very best way to tackle an issue most often is to open a ticket. This form of communication makes the replies exchanged by both sides easy to track and enables the customer care staff members to escalate the issue if, for example, a server admin should intervene. Most often, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you need to use at least 2 different accounts to touch base with the client support team and to actually manage the hosting space. Non-stop logging in and out of different accounts can be a bore, not to mention the fact that it requires a long period of time for most web hosting companies to process the tickets themselves.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing through your files or updating different settings. The ticketing system is being monitored 24-7 by our customer support staff and the response time is no more than one hour, but it rarely takes more than 20 minutes to obtain assistance. Unlike some other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you want and request info with regard to any billing or technical problem. In addition, you can read a variety of help articles, which will help you handle the most commonly met predicaments on your own.