If you've ever had a cloud hosting account before or you have dealt with any other type of online service, you probably know from your personal experience that for some things it's better to talk to a live person on the telephone instead of exchange support tickets or email messages. If you'd like to find out more about a particular service before you buy it or if something small has to be done, for example, it'll be easier and faster to get it done live. If you can seek the advice of representatives by phone, it's very likely that you're working with a real website hosting supplier, not a reseller. The level of support that you will get over the telephone may differ between different companies - from common matters to expert tech support. Generally the majority of providers will offer you pre-sales assistance and first level phone support, while more complicated tech matters are managed through electronic mail and / or tickets.
Phone Support in Cloud Hosting
We know that being able to talk to a live consultant is very important, that's why we have three support lines all around the world (USA, UK and Australia) and you can reach us over the phone for 14 hours every day. In case you consider buying one of our cloud hosting plans, for instance, you can phone us and find out more about our services before you order to make sure that we do cover all of the system requirements for your sites. After your purchase, you can get in touch with us about any sales and / or billing issues you may have, or get any general or basic tech info you need. We've tried to find the balance between telephone and ticket support, so for entirely technical matters you will have to use our ticketing system, which will help you follow the communication together with any new developments in the resolution of an issue.