A One–Hour Ticket Response Guarantee
Every single help request you send to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your support ticket or email calls for further assistance from a server admin, we’ll without delay forward it and leave a note to inform you that your issue is being worked on. If you order the Managed Servers package, all of the server management services included there will be completed at a time of your choosing.
A Top–Class Support Service
We will be at your disposal 24x7 to reply to any enquiries that you may have regarding our Online Control Panel or any of the applications that we have installed for you on the server. If you also need assistance with server admin procedures, you can take advantage of our Managed Servers package, which includes backup hard disk drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Area
We have provided the Online Control Panel with an exhaustive knowledgebase, which includes detailed explanations of its features and functions. Plus, we have filmed in–depth video tutorials that will further explain to you how to perform a specific operation or troubleshoot a regularly experienced issue. All the instructional articles and the tutorial video clips are readily accessible from each Online Control Panel section via the Help and Videos buttons in the upper right corner.