The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot for the services which they offer as well. In case you're allowed to use just e-mail messages or tickets, you have almost certainly found some reseller and not the actual website hosting provider. When this is the case, you will probably have to wait for a couple of days to have a problem resolved since the reseller may not be checking their communication regularly or they may have to consult with the true hosting company for further help. When the provider provides you with different ways of communication with quick response time available anytime, they're almost certainly the top provider, not a reseller. Therefore you'll take advantage of well-timed assistance and excellent support as they'll have instant access to the servers where your account is. Whatever the problem - technical or sales, it's always much better to communicate with your web hosting company right away via your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for all of our cloud hosting plans. Even if you aren't our client yet and you have some questions, we will give you a hand right away and provide you with the needed information, in order to give you a choice to make an informed decision when you purchase your new website hosting account. We are available anytime, including holidays and weekends, and we provide various options for communication to contact us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of telephone numbers worldwide, thus you'll be able to call the one that is closer to you. The max response time for the e-mail messages and your tickets is one hour. The actual response time is around 15-20 min, which means that you can forget about waiting for a few days to get support for any kind of task or issue, whatever its complexity.